EOI Direct Respects Your Privacy

Our mission is to provide you with a superior certificate delivery service along with the peace of mind knowing that your privacy is secure. We understand your concerns about guarding information about you and your Account. We want to assure you that we have taken steps, and will continue to take steps, to safeguard that information. This Privacy Policy describes our efforts to meet these objectives. It includes a summary of the following important information:

• A listing of the personal information we collect;
• The circumstances in which we may share information with others;
• The ways we safeguard the confidentiality and security of information.
  

Please read our Privacy Policy carefully. It will help you understand how we collect and share information.

1. What Personal Information Do We Collect?

To serve you better, and manage our business, it is important that we collect and maintain accurate personal information about you. We obtain this information from your account registration and delivery designations. For example:

• We may obtain information such as your name, address and contact information from your account registration that you submit to EOI Direct.
  
• We may obtain information such as Account balances, payment history and your use of your Account from your transactions and other dealings with EOI Direct.
  
• We may obtain information such as your email address for your user id through the registration process.
  

2. Is Personal Information Shared with Others?

We do not share your information with outside parties; however, there are circumstances in which we may share the information we collect about you, as described in Section 1, with other parties in order to service your Account effectively.

We may share information relating to your name, company name, address and contact information (including e-mail) in an effort to research an issue relating to a certificate delivery or a previous order to bring about a resolution. We may also share information in an effort to automate the task of delivering certificate information proactively on behalf of users. This may involve notice of additional services available to users should they wish to utilize new service offerings.

EOI Direct does not share your information with outside parties with exception of circumstances outlined above.

3. How Do We Protect the Confidentiality, Security and Integrity of Information about You?

We maintain physical, electronic and procedural safeguards to protect the information we collect about you. Access to such information is restricted to individuals who need it in order to service your Account or provide delivery services for you, and who are trained in the proper handling of such information. Employees who violate these confidentiality requirements are subject to our disciplinary process.

It is important that the information we maintain about you is accurate and complete. If you see information in your account profile, which suggests that our information is incomplete or inaccurate, please update your account profile through your online account or call EOI Direct at 877-456-3643 to have a customer service representative update your information.

This Privacy Policy is provided to the primary account-holder listed on the Account. We do not share information about former customers except as permitted by law. This notification supersedes all previously issued Privacy Policies. We reserve the right to amend this Privacy Policy from time to time and we will notify you if we do.

This Privacy Policy is provided to you by EOI Direct. You may have other rights under state laws that apply to this information.

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